App / Sports
Every lobby screen, game table and account page uses specific terms — and knowing what they mean lets you make sharper decisions without guessing. This glossary covers the language across our slots, live casino tables, sportsbook markets, wallet transactions and account verification steps, written for Malaysia players using Touch 'n Go eWallet, FPX and Boost.
If a term on screen does not match what you see here, our support team is the right next step. Reach out through any of the channels below and describe the screen or feature you are looking at — we will explain it in plain language and point you to the right account action.
The fastest route for term or feature questions. Open the chat widget from any lobby page, type the term you are unsure about, and our team will walk you through what it means and where it appears in your account.
Suitable for longer questions about account terminology, transaction labels or wallet verification language. Send your question with a screenshot if possible and we will reply with a clear, step-by-step explanation.
Many term-related answers sit directly in your account. Transaction history labels, wallet status indicators and game round records are all visible after login — check these first before reaching out, as the current state is shown right there.
A slot screen that shows volatility and RTP alongside a game title is giving you real information — but only if you know what to do with it. When you understand what house edge means on a live baccarat table, or what rollover means attached to a wallet credit, you can pick games that match your session style and manage your account wallet without surprises. The same applies to sportsbook language: Asian handicap lines and over/under markets read differently from fixed-odds match result bets, and the payout logic differs too. Across PlayStar, Spadegaming, JDB and PG Soft titles in our lobby, game mechanics carry standard industry labels — knowing those labels means you spend less time reading help screens and more time in the game you actually want.
Terms cluster by context. Here is where each family shows up in our screens so you know which definition to look for depending on what you are reading.
These appear on slot detail pages and live table info panels — terms like RTP, volatility, payline, bonus round and multiplier. Spadegaming and JDB titles display these on the game info icon before you load a session. Check there first for title-specific figures.
Visible in the sportsbook section on match cards and market drop-downs. Asian handicap, over/under, match odds and accumulator are the most common. Liga Super football cards and badminton match markets use the same label format across all events.
These appear in the deposit and withdrawal flows: FPX reference number, Touch 'n Go eWallet transaction ID, Boost confirmation code and DuitNow transfer label. Your account transaction history shows each label next to the amount and status.
KYC, account tier, wagering status and wallet limit are shown inside your profile settings after login. If a withdrawal screen shows a hold or a pending verification label, these definitions explain what is blocking the action and what to provide.
These six terms appear across nearly every slot and live table in our lobby. Each definition is written to match how the label appears on screen.
RTP stands for Return to Player. It is the percentage of total wagered amounts a game returns to players over a very large number of rounds. It is a long-run statistical figure, not a session promise. Where a game provider publishes it, we display it on the game info panel.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage. On a live baccarat table it works out from the payout odds minus probability.
Volatility describes how a slot distributes payouts — low volatility means smaller, more frequent wins; high volatility means larger wins hit less often. PG Soft and Spadegaming label this in the game info panel so you can match it to your session style before loading.
Wager and turnover both refer to the total amount placed on bets over a period. On our platform, turnover is the figure tracked in your account for any active promotion conditions. The current turnover count is shown in your account dashboard after login.
Jackpot is the top prize a slot game can pay, usually triggered by a rare symbol combination or a separate prize round built into the game. It is a game mechanic defined by the provider — PlayStar and JDB titles each specify jackpot conditions in their game rules.
A live dealer game streams a real human dealer running a physical table — baccarat, roulette or blackjack — via video feed. You place bets on your screen and the result comes from the actual cards or wheel the dealer is using, in real time.
These six terms cover the sportsbook markets, wallet transactions and account verification steps that appear after you move past the game lobby.
Asian handicap removes the draw outcome by giving one team a virtual head start or deficit in goals. It splits a match into two possible outcomes instead of three, and it is the standard format for Liga Super and English Premier League match markets on our sportsbook.
Over/under is a market where you bet on whether a combined score — goals in football, points in other sports — will be higher or lower than a number the sportsbook sets. It does not depend on who wins the match, only on the total scored.
Rollover is the number of times a credited amount must be wagered before a withdrawal is processed. If your account dashboard shows a rollover condition, the current progress against it is displayed there. Complete the required wagering before submitting a withdrawal request.
An e-wallet is a digital payment account — Touch 'n Go eWallet, Boost and DuitNow are the ones we support. Deposits and withdrawals route through your linked e-wallet, and each transaction generates a reference number visible in both your e-wallet app and your account history.
KYC stands for Know Your Customer. It is an identity verification step our platform requires before processing withdrawals above certain thresholds, or when your account flags a verification review. The documents needed and the upload path are shown in your account profile page.
An accumulator combines multiple match selections into one bet. All selections must win for the bet to pay out. The odds multiply across selections, so potential returns grow — but a single wrong result cancels the whole slip. It is available on our sportsbook market pages.
Terms only make sense when you see them working. Here is how several definitions land in real account and lobby moments. When you open a Rapid Dice Duel session from JDB, the game info panel shows volatility rated on a three-point scale — that rating tells you whether to expect small regular returns or longer stretches between bigger hits, which shapes how many rounds you plan for your wallet balance. In the sportsbook, an Asian handicap line on a Liga Super match sits next to a standard match odds column — both use different maths to price the same game, and knowing the difference stops you misreading the payout logic.
The volatility indicator on the JDB game panel appears before you load the session. Read it against your current wallet balance to decide whether the payout pattern fits your planned number of rounds.
The handicap figure sits next to the team name on the match card. A negative handicap means that team starts at a goal deficit for your bet — the match result and your bet result are not the same thing.
In Spadegaming fishing titles, a bonus round is triggered by specific in-game events, not by wagering a set amount. The game rules panel defines exactly which event fires it and what the prize mechanics look like when it activates.
After a successful FPX transfer, the reference number in your account transaction history matches the one in your bank's online statement. If they differ, that is the detail to send to support — it is the fastest way to trace a deposit query.
These questions focus on how you interact with the platform features that the glossary terms describe — separate from the definitions themselves.
Log in and go to your account dashboard. The active rollover figure and how much of it you have completed are both shown there. The count updates after each qualifying wager is settled — you do not need to contact support to check it.
Open the game tile and tap the info icon before starting the session. Where the provider — PlayStar, PG Soft, JDB or Spadegaming — publishes the figure, it appears on that panel. If no figure appears, the provider has not disclosed it publicly for that title.
Go to your account profile page. The verification section lists exactly which documents are pending and shows an upload field for each one. Upload the required documents there; the hold clears once the submission is reviewed. Contact live chat if the upload field does not load.
A standard match result bet pays on win, draw or loss across three outcomes. Asian handicap removes the draw and adjusts the starting score, so payout odds are different. The exact odds for each handicap line are shown on the market card in the sportsbook section at the time you place the bet.
Yes. Your account transaction history shows each deposit with its payment method label — FPX, Touch 'n Go eWallet, Boost or DuitNow — plus the reference number and status. Filter by date range if you are looking for a specific transaction among a longer history.
Yes, in practical terms. A high-volatility slot like some Spadegaming or PG Soft titles can produce longer stretches without a return, meaning your balance moves faster per round. Low-volatility titles return more frequently in smaller amounts, stretching the same wallet balance over more rounds.